Return & Refund Policy
moboevo prides itself on exceeding our customer’s highest expectations with respect to customer service and every product we sell. moboevo will gladly accept returns of merchandise other than bikes and boards within 14 days of original purchase date. Items may be returned for a full refund, in-store credit or exchange as provided in this policy. Refunds will be issued in the same form of payment as originally used (less total shipping charges). Customer is responsible for any shipping charges associated with any returns.
In order to be eligible for a return:
- Items must be in new, unused condition, in its original packaging, with all tags attached, with all manuals and/or information, and accessories included.
- If the item was shipped, accompanied by a copy of the packing list provided with the original purchase.
- If an item, other than a board or bike is defective, a replacement product will be provided.
- All returns require original receipt.
Items not eligible for returns:
- Special and custom order items
- Sale items
- Used/refurbished items (sold as-is)
- Merchandise that is opened and/or used (even if undamaged)
- Merchandise that has been altered in any manner
- Gift cards
- Items not purchased at moboevo
- Items without a receipt
Unused bikes and boards (other than special or custom orders) may be returned within 7 days of your receipt of the product. To be eligible for a return, the bike or board, must be unused, free from dirt, dust or any fragrances, and in the same packaging and condition in which you received it. Box must be sealed and unopened. All tags must be attached and all manuals, information and accessories must be included. All bike and board returns are subject to a 30% restocking fee and the refund will be in the form of moboevo store credit only.
Defective products and equipment are covered by the applicable manufacturer’s warranty and moboevo will not issue a refund. We honor the warranties of all of our manufacturers. We will make every effort to assist you in your warranty claim, however, please be aware that direct communication between the customer and the manufacturer may be required. Some manufacturer’s warranties do not cover labor expenses, please read your manufacturer’s warranty carefully before making a purchase.
For items to be returned by mail or alternative shipping method, before a return is sent, the customer must contact moboevo to obtain a return authorization number. If a return is sent without prior authorization, a refund will not be issued and the customer is responsible to pay for shipping to have the item returned to them or the item will be sacrificed.
For mail/shipping returns, please allow up to 2 weeks for your return to be processed and a refund/credit to be issued. You will receive a confirmation via e-mail once this is complete. If you have not received confirmation of your return and/or refund/credit after 2 weeks, please contact us directly.